LoveCrafts Reviews

I'm genuinely surprised at the number of negative reviews on here. My recent experiences with contacting LoveCrafts's customer service has been very positive. In the first case, the item I had sent back for a refund hadn't arrived with LoveCrafts after two weeks; I contacted them with the tracking details and they promptly refunded me. On the second occasion, my order somehow went through without a full delivery address attached; I phoned the next morning and spoke to Maria P, who was very friendly and professional. She explained how she would fix the situation, what I could expect, and then followed through. I received my order a couple of days later. It's honestly some of the best customer service I can remember having.

Had what I was looking for, easy to use website and arrived quickly. Would recommend.

On 11th June I ordered a Cross Stitch Kit. Unfortunately I found it too complicated and requested a Return. The Free Return process seemed to work well and the package returned on 18th June. All this is confirmed on the Lovecrafts "Returns History".
It is now a month later and despite several emails.. I STILL HAVE NOT RECEIVED A REFUND!!

Do not buy this product or any product that they offer. Total waste of money... Be warned,, They are cheap scammers...

Pretty darn poor, I wish I had not bothered with ordering from them, but was sadly seduced by a big discount offer, should have known better. I returned part of the order two weeks ago, the fabric bundle did not go with the rest of fabrics in the quilt I was making; this was an expensive £75.00 bundle of fabrics. I printed off a return label from Lovecrafts website, the courier Evri (Hermes) collected two weks ago today, I had a confirmation email from Evri that it was collected to go back to Lovecrafts, but since then the tracking has not moved on at all. Every day I watch the tracking to see if it has arrived back, but nothing and no contact from Lovecrafts at all, not even an acknowledgement of the return process started. They are quick enough to take your money; I expect I am going to have to chase this up with endless phone calls, and do the work myself as usual with these companies with such poor customer relations; I will not use them again, had I realised they are a gigantic American company moved into the UK, I would have not used in the first place, sadly learned my lesson, take heed other people out there!

Thank you Tatyana, I did get the refund via paypal and I did try to update this review, but we were offline for a couple of days in this part of Scotland, very remote, many thanks for your help

Got exactly what I ordered in about 5 days

I have been using this company for 10 years and I have spent thousands of dollars over these years.
Recently I returned yarn worth $128 Canadian. I did get tracking and I kept checking to see when it was delivered to the location that was provided to me a year ago with another return.

I am willing to add that after I saw the parcel arrive at its destination I put the tracking receipt down somewhere in the house and thought nothing of it since this company has never failed me before in refunding me my money in the past.

That was in mid to late April. It is now the 24th of June and I haven't received a refund yet so I reached out to the company, it is almost impossible to find a phone number, and when I did I discovered it's in the UK there is no number for North Americans. So I had to chat with a useless bot, leave a complaint and hope someone will contact me with an email. It took 2 days for a Lily to get back to me.
She asked for the tracking info and I, of course, couldn't find it. I reached out to Canada post and they won't release any info even with cross referencing with my visa due to their privacy policy. I explained all of this to Lily. She, to my understanding and frustration, doesn't read ANY of my emails, apparently, bc she would keep telling me that when the package arrives they will refund me and without my tracking info they will do NOTHING about it even though I KNOW I saw it arrive at the location provided to me. I even showed an old email from last year giving me the address to send it to and it was not disputed as to be the proper place.

So at this point they now have both my yarn and my money bc that it what it boils down to. THEIVES!

After 10 years and thousands of dollars they have lost my business. My next recourse is the better business bureau.

I'm furious!

Website fraught with problems. My wife paid for pattern to be downloaded in PDF. Every time she and I tried clicking on Download the app went straight back to My Pattern Library. Tried every which way to download but no luck. My wife contacted Customer Services for a refund but don't give refunds on PDFs. Customer Service said they would contact IT, not holding my breath for that one. If it were possible to give ZERO stars I would. My wife will not be using this company again, absolute rubbish in all respects.

Lovecrafts unable to fulfil my order for Deramores yarn. Repeated emails & each time further obstacle. This is not the 1st issue I have had with Lovecrafts - had problem with previous order too. Appears to be a problem with picking items in warehouse; and procedure/relationship/receipt of goods with their chosen courier has issues; waited 2 weeks to arrive & order never showed up; string of emails to change out of stock items which just continued. I gave up with frustration & cancelled the order. Sakina was professional & tried to be helpful but it seemed that events were against her. She issued the refund promptly. In the grand scheme of world events this is a minor issue but I will not use Lovecrafts again.

I have been using this company for years without any issues. They say they have posted my order with Evri. Evri have not even received it let alone delivered it. Customer Services would not chase the item!!! They said i had to wait more days to see if the wool appears. hang on - Evri haven't even collected the parcel so why do I have to give them 5 days more before the item is replaced. Not a happy customer.
Below is what it has been saying on Evri's site since Monday:
"We're expecting it - this line is ticked".
It's still saying exactly the same thing!
Customer service has really gone down. Spoke to someone who had no idea about customer service.

Never again! Having ordered from Lovecrafts previously I confidently placed an order on 7th May and received confirmation emails from both LoveCrafts and Evri. The email from LoveCrafts stated that I would receive my goods in '2 - 4 working days'; I'm still waiting!
The tracking information from Evri says that they are awaiting the order yet the LoveCrafts tracking says it's on it's way.
Answers please.

I have ordered from this company twice now. On both occasions my order arrived in good time & in the condition expected. They quite often have a discount available, so worth checking prior to placing an order.

On their website, I found what I wanted at a good price. After ordering and paying, I am still waiting for the package after a month of waiting. Lesson learned: never order from LoveCrafts again.

Navigation of the world can be difficult for those of us on the Autism spectrum. To be fair I had the requisite responses in a timely manner. They didn’t quite get me; reading from the one size all fits script

The picking process is now just to toss the order in one bag that cannot withstand its journey. This process can agitate our ways on how it arrives … those who support me have to explain when our heightened senses gets the better of us …

In part of a response we get is it cannot be guaranteed that your parcel doesn’t split … yet we are advised to return them in a saleable condition.

It is about time to design the eco packs to tackle these issues that arise in the rough and tumble these mail orders go through …

It it would also be good to realise the accessibility for all extends beyond the order navigation of the web page

Update 20:57 Fri 3 June

The postage refund was a mistake made to me initially for another issue of upgraded postage which apparently wasn’t an issue in the end (even though my order date was 29th not 30th) if you look closely at all the correspondence you will see this.

The main issue was the state of packing up the goods for transit; which along with accessibility needs to be addressed for further customers … I already stated I had timely correspondence; the core issue remains unresolved… correct packing of the products for transit and accessibility of understanding an Autistic person who processes things differently …

Company seems to have gone very downhill. Recent order of some luxury skeins, was sent the wrong items. Fine, I raised a request, got the textbook platitude and request to send it back for an exchange. I did this.

Cut to today, I am delivered the exact same (wrong) items. Two of the skeins were also half undone, even if they had been correct I would struggle to wind them!

Lovecrafts also happily closed my request as complete before I even received the replacement, let alone checked I was satisfied! Complete waste of my time more like. I miss Deramores.

Update: yes they got in touch, asking me to send it back AGAIN before they're prepared to do anything.

Oh, and, the item you actually wanted? Out of stock, so jog on "valued customer". Incredibly aggravating.